Help Center
Everything you need to know about purchasing ranks, items, and coins at the KeztraviaMC Store.
🚀 How to Shop
The process takes 4 steps, from selecting a product until the rank is delivered to your account.
Payment Methods
All payments go directly to the merchant account — they are not processed through a third-party gateway, so there are no additional admin fees for you.
📦 Rank & Item Delivery
If you have already paid but the rank has not arrived after more than 30 minutes, open the My Orders page and check its status. If the status is still Awaiting Payment, it has not been verified — contact us via Contact Us with your order number.
Account & Security
On the Sign In page, click Forgot password. A reset link will be sent to your email and is valid for 30 minutes.
Sign in with a 6-digit code sent to your email. This is convenient if you are using someone else's device.
Required in order to check out. The verification email usually arrives in <1 minute; check your Spam/Promotions folder if you cannot find it.
They can be linked together to a single account. All sign-in options lead to the same profile, including order history and balance.
FAQ
The most frequently asked questions.
️ Refunds & Issues
They are delivered instantly and cannot be reverted, so they are generally non-refundable. However, if an item fails to be delivered due to an error in our system, we will resend it or issue a full refund.
If the amount paid exceeds what is required, the excess becomes store balance that can be used for your next purchase. Contact us to speed up the process.
If we have not yet delivered it, it can still be corrected. If it has already been delivered to another account, it cannot be reverted. Please make sure beforehand that the username is correct in your Profile.
Full details are available in the Refund Policy.